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Lorem Ipsum | # 1 | # 2 | # 3 | # 4 | # 5 | # 6 |
Best Cloud Hosted PBX Providers 2022
ePhone Systems is an independent VoIP service providers directory offering you advertiser-supported comparisons. The deals we mention here are from our marketing partners. Our listings don’t imply advertisement. Hosted PBX provider list has diverse collaborative and business communication features making it seamless for you to operate your system. We have listed accredited hosted PBX service providers inclusive of their pricing package, customer reviews, and features.
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Lorem Ipsum | # 1 | # 2 | # 3 | # 4 | # 5 | # 6 |
User Reviews | ||||||
More Details | ||||||
PROVIDER INFO |
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HEADQUARTERS | Scottsdale, AZ | Belmont, CA | San Jose, CA | Atlanta, GA | San Francisco, CA | Orem, UT |
YEAR FOUNDED | 2006 | 2003 | April 21, 2011 | 2000 | 2011 | 2006 |
SERVICE AVAILABILITY | United States | Worldwide | 40+ Countries | USA & Canada | US/CA + Worldwide | United States, Canada |
TYPES OF SERVICE OFFERED | Business Phone Service, Hosted PBX, SIP Trunking, Call Center | Business VoIP, Hosted PBX, Web Conferencing, Team Collaboration, Unified Communication, Paperless Fax Business VoIP, Hosted PBX, Web Conferencing, Team Collaboration, Unified Communication, Paperless Fax | Business Phone, Hosted PBX, Video Meetings, Web Conferencing, Webinar, Chat | Business VoIP, Hosted PBX, Residential VoIP, SIP Trunking, Call Center Software, Web Conferencing, APIs | Business Voice, Video Conferencing, Contact Center | Business VoIP, Hosted PBX, Cloud Communication |
POPULAR SERVICE PLAN | Office Pro Plus | Office Premium | US & CA Unlimited | Unlimited Extensions | San Francisco, CA | Hosted IP |
MONEY BACK GUARANTEE | Cancel Anytime for a Full Refund | 30 days free trial. Cancel anytime. | First Month Free | Cancel Anytime, No Fees. | None | Cancel Anytime, First Month Free |
FREE TRIAL | 30 Days | 30 Days | First Month Free | Not Offered | 14 Days | First Month Free |
MORE DETAILS | Get Pricing | Get Pricing | Get Pricing | Get Pricing | Get Pricing | Get Pricing |
HOSTED PBX PROVIDER SERVICES & PRICING OVERVIEW |
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MONTHLY COST OF CHEAPEST SERVICE | $19.95 | $19.99 | $10/mo/user | $19.99 | $15/mo/user | $19.95 |
AMOUNT OF LINES PER PRICE TIER | 1-4 Lines: $34.95/mo/user 5-20 Lines: $29.95/mo/user 21-100+: $19.95/mo/user | 1 Line: $34.99/mo/user 2-19 Lines: $24.99/mo/user 20-99 Lines: $21.99/mo/user 100+ Lines: $19.99/mo/user | No tier restrictions. Same price per user for all sizes | New customer promo - Unlimited Users $19.99/mo/extension | Varies | 1-4 Lines: $29.95/mo/user 5-9 Lines: $25.95/mo/user 10-24 Lines: $23.95/mo/user 25-49 Lines: $21.95/mo/user 50+ Lines: $19.95/mo/user |
MONTH TO MONTH OPTION | ||||||
METERED PLANS | Starts as $8.95 100 Minutes | $10/mo + pay per usage | $14.99/mo + $0.03/min | Local Only | ||
CUSTOMIZABLE PLANS | ||||||
SETUP FEE | Free | Free | Free | Free | Free | Free |
NUMBER PORTING FEE | Free | Free | Free | Free | Free | Free |
MOBILE APP | ||||||
DESKTOP APP | ||||||
WORKS WITH 3RD PARTY SOFTPHONES | ||||||
TOLL FREE NUMBERS | Number Provided Free (Incoming calls are $0.02/min) | Number Provided Free (Incoming calls are $0.02/min) | $5/mo | $39.99/mo, No per minute charges | $1.75/mo (Incoming calls are $0.019/min) |
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LOCAL NUMBERS | ||||||
BYOD OPTION | Works with most IP Phones | |||||
MORE DETAILS | ||||||
HOSTED PBX PROVIDERS - COMPARE ALL AVAILABLE FEATURES |
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ADVANCED CALL FORWARDING | ||||||
ANONYMOUS CALL REJECTION | ||||||
AUTO ATTENDANT | ||||||
BUSY LAMP FIELD | ||||||
BUSINESS SMS | ||||||
CALL QUEUING | $14.95/mo/user | $14.99/mo plus $0.03/min | Enterprise Plan Only | |||
CALL ME NOW | ||||||
CALL NOTIFICATIONS | ||||||
CALL PARKING | ||||||
CALL RECORDING | $5.95/mo/user | $4.99/mo for 15 hours recording time | *Free to all new customers |
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CALL RETURN | ||||||
CALL WAITING | ||||||
CALLER ID | ||||||
CONFERENCE CALLS | $19.95/mo/user | |||||
DIAL-BY-NAME DIRECTORY | ||||||
DO NOT DISTURB | ||||||
E911 | ||||||
FIND ME/FOLLOW ME | ||||||
GROUP PAGING | $4.99/mo per group | |||||
HUNT GROUP | ||||||
IVR | ||||||
MOBILE/DESKPHONE SYNC | ||||||
ON-HOLD MUSIC | ||||||
PAPERLESS FAXING | Starts at $4.95/mo/500 pages | Starts at $4.95/mo/500 pages | $4.95/mo Unlimited Virtual Fax | Free V-Fax Only |
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PRIVACY OPTIONS | ||||||
PUSH TO TALK | ||||||
SELECTIVE CALL ACCEPTANCE | ||||||
SELECTIVE CALL REJECTION | ||||||
SHARED CALL APPEARANCE | ||||||
SIMULTANEOUS RING | ||||||
SWITCHBOARD SOFTWARE FOR LIVE RECEPTIONIST | ||||||
THREE-WAY CALLING | ||||||
UNLIMITED EXTENSIONS | ||||||
VIDEO CONFERENCING | ||||||
VIRTUAL EXTENSIONS | $4.95/mo/ext | $14.99/mo/ext | ||||
VOICEMAIL TRANSCRIPTIONS | $4.99/mo/ext | |||||
MORE DETAILS | ||||||
NETWORK |
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NUMBER OF SERVER LOCATIONS | 8 | 19 in North America and 28 worldwide | 17 worldwide | N/A | 5+ | 10 |
FULLY REDUNDANT NETWORK | ||||||
SERVICE LEVEL AGREEMENT | ||||||
UPTIME GUARANTEE | Varies | Varies | 99.995% |
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REALTIME SYSTEM STATUS MONITORING | ||||||
MORE DETAILS | ||||||
INTEGRATION |
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BOX | ||||||
DROPBOX | ||||||
GOOGLE APPS | ||||||
NETSUITE | ||||||
OFFICE 365 | ||||||
ORACLE | ||||||
OUTLOOK | ||||||
QUICKBOOKS | ||||||
SALESFORCE | ||||||
SUGARCRM | ||||||
ZENDESK | ||||||
MORE DETAILS | ||||||
SUPPORT |
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HOURS | US & Global, Mon-Fri 5am-6pm, Sat-Sun 6am-6pm, MST | 24/7 | 24/7/365 Live Agent Support | 24/7 | 24/5 | 24/7 |
EMAIL SUPPORT | 24/7 | |||||
INSTANT CHAT | 24/7 | |||||
FAQS SECTION | ||||||
VIDEO TUTORIALS | ||||||
E-GUIDES | ||||||
ONLINE TICKET SUBMISSIONS | ||||||
MORE DETAILS | ||||||
Top features of Hosted PBX
It is difficult to trust on single PBX provider when several hosted PBX provider claims about service assurances and customer satisfaction. . However, it’s simple to identify who offers the greatest service for your company with the following features:
- Reliable Network
If the provider’s servers go down, your phones will stop working. However, it’s important to choose a provider who has a highly reliable network that is redundant and has a high service level guarantee. Over 97 percent uptime should be guaranteed by providers
- Customer Support
You require constant and reachable customer care in the event that your provider’s servers go down or if you experience any other problems with your service. To determine which VoIP company is the best to work with, check their customer support services.
- Flexible
One of the main advantages of using a hosted PBX is flexibility, therefore you would need a supplier that is really adaptable. You need a flexible service if you want to grow not just your user base but also your features and overall service.
- No Hidden Cost
Nobody wants to be surprised with additional fees or cancellation charges. Many vendors will offer upfront price quotes. Watch out for any additional fees or expenses that you might not have anticipated, though. You can be charged cancellation costs if you decide to stop using your service before the mutually agreed-upon time.
Merits of Hosted PBX
- Cost-effective: A conventional PBX has an expensive initial setup, ongoing maintenance, and upgrade fees. The majority of the additional costs related to setting up and maintaining your phone system on-premise are eliminated with a hosted cloud PBX.
- Easy to use and set up: There won’t be many difficulties on your end to get your system functioning because the initial setup is handled by the service provider. Logging into the online account management site and checking several boxes makes adding lines or adjusting features simple.
Other key features include:
- Adaptability
- Versatility
- Validity
- Integrity
- Security
- Unwavering quality
How to Set-up Hosted PBX System?
- Port number
Assuming you are porting over your current number, don’t drop with your current supplier until the number is totally ported to the new carrier.
Send out an email campaign, update your website, and make the necessary changes to your social media accounts. Plan cautiously because number porting can complicate your efforts in customer service and sales.
- Make a call plan
One of the main things you want to do is synchronize the arrangements of your calls. You’ll need to characterize a few call rules.
Plan out the times when your desk phones will ring. Additionally, criteria for simultaneous and sequential ringing are required. If you receive faxes, make arrangements for that. Make sure to design your E-911 settings when you originally set up your facilitated VoIP service.
- Check your bill
To ensure that you are receiving all the services for which you paid, check the first and second months’ bills. There are setup fees, activation fees, and number transfer fees, which may or may not all be waived. Call customer service if there is anything about your bill that you don’t understand; they will be able to clear it up for you or take care of the issue.
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Hosted PBX Telephony – Additional Resources
