Business VoIP is an advanced phone service. It uses an Internet connection rather than a PSTN landline. Get quality communication as you can use voice broadcasting, send video, and any data. Whether you have a small or established enterprise, you can utilize Business VoIP solutions. 

Having advanced phone services like hosted PBX abilities, desk-to-desk call system, call routing, and music on hold, business VoIP services makes it hassle-free for you to manage everything.

Not only this, VoIP services are not like the traditional landline system. It has different IVR systems, remote abilities, call routing, and KPI monitoring. 

Enjoy the scalable, pay-as-you-go VoIP services making the overall pricing manageable with added benefits.

Codecs are utilized for compressing and converting voice audio in the form of digital data packets. These packets are received by the recipient with the help of an Internet connection.

Once the data packets are received by the recipient they are compressed. Finally, they are converted into an audio.

Below are the most important features of a Business VoIP system you must consider:

Call on Hold: Agents can easily put the call on hold to clarify clients or brief them with some important information.

Call Waiting: This helps in notifying the agent attending the ongoing call 

Call Transfer: Transfer an ongoing call to another agent, department, or to seniors without any disruption. 

Call Forwarding: Unanswered phone call gets forwarded automatically with this option.

Call Blocking: Inbound calls from unknown hackers can be blocked easily.

Hot Desking: Allows the agent to make calls on different desks as per requirement.

Audio Conferencing: Enables more than three users to communicate together.

This feature has the ability to convert audio messages into text messages. This helps your customers to read text messages within the call interface. 

Another feature is voicemail to email wherein voicemail text and the audio file is sent to a specific email adress.

You will get a synchronized order of the voicemail text received. With the help of ‘Push Notifications’ users get intimation regarding the new text. They also have an option of selecting from different preset texts like “Call you later” etc.

With this amazing feature, users can prioritize calls and this saves plenty of time.

This feature is a call management strategy wherein different agents have inbound calls. All this has pre-set path, availability of the agent, IVR prompt caller’s reply

The Call Routing feature enables users to contact the agent that will assist them with problems. This will not only reduce the hold time but also boost the first call satisfaction rate.

Call recording means a conversation recorded between an agent and a customer. After the call, the same recording is autosaved in the cloud and is categorized with the agent’s name, username, call duration, and inbound and outbound calls. 

Some service providers. offers call transcription options like visual voicemail, and displays recorded calls in the form of a text.

Look for a provider that helps you to take benefit from all the important features.

Call monitoring helps managers listen to live calls that are taking place between agents and customers. Call barging instantly takes over the agent’s call for help as per the requirement

IVR has auto-pre-recorded voice prompts allowing customers to respond thereby directing their calls.

Many VoIP systems offer diverse communication channels with voice calling. 

These channels are:

• Text messages (SMS)
• SMS Texting
• Video Conferencing & Virtual Faxing
• Internal team chat messaging

Business VoIP offers basic and modern real-time analytics. Service providers keep track of agent activity, productivity, call volume, call trends, etc. 

Reports are easily exported at auto-intervals and are created via personalized templates. Individual agents, different departments, and your complete business is managed seamlessly.

• Calls (daily, weekly, monthly)
•  Inbound and outbound call ratio
• Average of misused and unanswered calls
• Average agent talk time
• First Call Resolution
• Cost per call
• Customer Satisfaction (CSAT)
• Average answer speed (ASA)
• Average call handling time

1. 1. Budget-friendly

   You will be surprised to know Business VoIP is way more affordable when compared to your traditional landline. 

2. The best part is, that you get customized monthly plans. Besides this, VoIP has softphones and apps that can be paired with different hardware like your desktop, laptop, or mobile phone.  Cloud-based VoIP has an affordable setup as well as installation.

1. 2. Flexibility

   Today, employees want the flexibility to work from anywhere across the globe. Similarly, customers want to connect with the business from the comfort of their place. 

   The call is forwarded to a mobile phone, voicemail, or another agent if an agent doesn’t answer the call. This helps in preventing agents from sticking to their desktops.

1. 3. Automation & Self Service

   Customers love quick replies whether it is their first query or they have been there for a while.

   VoIP has amazing features including auto attendants and pre-recorded IVR call menus. Such automation services have the best customer option making agents free for live calls.

1. 4. More than one Business Phone Numbers 

   VoIP business phone number allows your business to keep their personal numbers private. Companies can enjoy different options like local, toll-free, global numbers, and toll-free vanity numbers.

   Local numbers allow a business to buy a number from any area regardless of the code helping brands establish a local presence.

   Toll-free numbers help your customers to contact you free of cost.

   Toll-free vanity numbers are free. Moreover, they can be memorized easily and helps in boosting your branding.

   Global phone numbers allow businesses to build a presence internationally helping businesses to expand the global market.

1. 5. Scalability

   VoIP offers scalability which means you don’t have to pay for features you haven’t purchased. But you can add or discontinue features at any point in time.

Here are the points you should consider:

You get the best time with VoIP software. This means it is completely functional and is delivering you services as per your requirements. Besides this, 99.9% is the minimum uptime.

Businesses are always vulnerable to VoIP as well as different cyber threats although they are comparatively more secure than traditional landlines.

The service provider must consider a third-party security audit. In addition to this, the provider should also have certifications like PCI, HIPAA, and GDPR. They should also offer two-factor authentication, and end-to-end encryption (E2EE). 

No matter who you choose, make sure you get the best security. This may include call block, password protection, spam protection, and redundancy.

You may have a fixed monthly plan but a VoIP service company can charge more for extra features.

The fee cost includes:

• E911 charges
• Universal Services Fund charge
• Federal, State, and Local Taxes
• Charge for porting a number
• Gross Revenue Surcharge 
• Intercarrier Compensation

• Too much contract termination amount
• Feature add-on fee (hefty hidden charges)
• RCIP Fees 
• Hefty service and support fee

Before partnering with a VoIP service provider, consider the one that offers 24/7 support whether on a phone call, chat, or email. Also, make sure they have the provision of raising tickets as issues.

Finally, you should consider the VoIP system’s simplicity. By simplicity we mean, ease of use. The system should be customizable, and uncluttered and any layman could use it without much learning.

Make sure the VoIP provider is quick, budget-friendly, flexible, and customizable.

Step 1: Business Needs

Firstly analyze what are the requirements of your business. Every business is different and so are the requirements. Everything varies inclusive of the budget, target audience, and short-term and long-term goals. Always avoid a provider who sells one-size-fits-all VoIP systems. 

Here are the factors you must consider:

• Size of your business
• Target audience
• Remote company, hybrid-model, work from office mode company
• Security requirement
• Overall budget
• Business goals
• VoIP usage approximation

 Step 2: Compatibility 

With the term compatibility, we not only mean compatibility with your business but also with your hardware/software. 

Hardware includes desk phones, headsets, and speakers. Besides this, make sure the VoIP provider is offering you the flexibility to integrate with third-party software.

 Step 3: High Quality at an Affordable Price Point

Staying within your budget is a good thing but don’t fall for the bait when a service provider is offering you a very low cost. In that case, they compensate with the quality of the services.

Evaluate which features your business need right now and which ones you can wait for. Then choose the plan accordingly. We understand that the initial investment is more but the overall benefits are long-term for sure. 

 Step 4: In-depth Research 

Don’t blindly trust any VoIP company, make sure you shortlist them by going through online customer reviews and feedback. Take a few contact details regarding a satisfied client from your service provider so that you can speak to them and take their input. You can also compare the features and pricing plans of different companies on our portal.

All the aforementioned points will help you choose the best VoIP service, provider.